The Company At a Glance: Industry: Computer Technology; Enterprise Software & Computer Hardware Employees: 122,830…
Case Study: Jira Service Desk Implementation at The Trade Desk
At a Glance
Industry: Online advertising technology
Highlights of Engagement: A successful implementation of JIRA Service Desk dramatically improves customer satisfaction and leads to its deployment to all support departments.
In the fall of 2015 cPrime completed a fast 120-day implementation of Atlassian JIRA Service Desk at The Trade Desk, Inc. (Nasdaq:TTD), to automate workflow and management processes for Global Support, which supports its Client Services department. This case study documents the engagement, beginning state and results of the cPrime engagement.
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