Learn how this Government Agency reduced IT costs, improved the quality of service to customers…
Case Study: Jira Service Desk Implementation at The Trade Desk
At a Glance
Industry: Online advertising technology
Highlights of Engagement: A successful implementation of JIRA Service Desk dramatically improves customer satisfaction and leads to its deployment to all support departments.
In the fall of 2015 cPrime completed a fast 120-day implementation of Atlassian JIRA Service Desk at The Trade Desk, Inc. (Nasdaq:TTD), to automate workflow and management processes for Global Support, which supports its Client Services department. This case study documents the engagement, beginning state and results of the cPrime engagement.
Download the Case Study