What is Jira?
Digging Deeper with Jira
Related Jira and Atlassian Resources
WebinarImplementing SAFe in Jira
WhitepaperScaling Agile with Atlassian and SAFe®
Jira is a flexible issue tracking tool that helps teams plan, manage, and report on their work. There are different versions of Jira depending on your usage needs.
Jira Service Desk
|What would I use each application for?||General business projects tracking
Task tracking and reporting
General process management through workflows
Dashboard reporting of projects and tasks progress
Virtual Scrum and Kanban boards
Backlog planning and issue assignment
Dashboard reporting of issue, sprint, and release progress
|Helpdesk/Service desk management
Incident or Problem management
Customer self-service portal powered with Knowledge Base
Tracking of Service Level Agreement (SLA) and other metrics
|Who uses each application?||Business teams
|Where can I get more info?||Reach out to cPrime or visit the Atlassian Jira Core site here: https://www.atlassian.com/software/Jira/core||Reach out to cPrime or visit the Atlassian Jira Software site here: https://www.atlassian.com/software/Jira||Reach out to cPrime or visit the Atlassian Jira Service Desk site here:|
Jira is highly configurable and flexible to allow for usage in a wide variety of environment and processes. The Jira workflows, issue types, and screens enable tailoring for almost any scenario and can easily be change via the administration GUI. Atlassian provides excellent online support resources and in person Atlassian User Groups to help the community.
Atlassian products support a wide variety of industries due to it’s flexible configuration, historical data, powerful workflow engine, and easy team adoption. Jira has been used in finance, IT/technology, Healthcare, retail, manufacturing, professional services industries and more.
The Atlassian suite integrates across each product allowing data to be passed from one application to the other and supports bi-directional traceability. While each integration works a bit differently, here are some of the key interactions between the applications:
Jira’s rapid adoption within an organization and across enterprises can be attributed to several factors ranging from cost, user-adoption, Scalability, Interoperability, and maintainability. Here are some key reasons organizations move to Atlassian suite, starting with Jira
The Atlassian Marketplace provides 3rd party applications (formerly called add-ons) to help teams customize their products and add functionality. The applications provide functionality around reporting, workflows, test management, design, automation, and more. With thousands of available applications and an easy searchable interface, the Marketplace provides customization for almost any use case.
We have a number of Apps that help bridge your Agile processes with your Atlassian tools and just plain make your life easier. Check them out here.
There are dozens of excellent add-ons for Jira. Some of the most popular add-ons for our clients are below.
|Portfolio for Jira||
|Big Picture Enterprise||
cPrime provides a skilled consulting team to provide the right resource to help make the Atlassian suite a success:
While each implementation is different, there are some items that needs to be considered when configuring Jira and/or Confluence
Yes! Jira has an open REST API that allows it to integrate with a wide variety of systems. You can create your own connector or choose from a number of already created connectors from the Atlassian Marketplace. Jira often integrates with:
Our most popular Jira training courses include:
Jira in the Enterprise, Jira/Confluence Integration, Jira Administration, and Advanced Jira Workflows, and more!
cPrime can take the burden off your teams, so they can focus on what matters. Our experts ensure that your systems remain operating as expected – managed hosting and support to updates and infrastructure.